Support Central StaffWeb

Frequently Asked Questions

1) How do I add a networked (shared) printer in Windows?

1. Click On the start button, Settings, Printers.
2. Double click on the Add Printer icon
3. Click on the “Next” button.
4. Click on the “Network printer” radio button and on the “Next” button.
5. Leave the default of “Find a printer in the Directory” and click the “Next” button. This will open a search screen.
6. Tab to the Location field and type an asterisk and the first few characters of the department name where the printer is located (e.g. *cata).
7. Click on the “Find Now” button. This will open a list of printers that match your search term. (There might be non-Library printers included; locations of all Library printers begin with “NUL”.)
8. Click on the one you wish to install and then on the “OK” button. Be patient here. The screen may appear to freeze momentarily.
9. Choose whether you want this to be your default printer (yes/no radio button) and click on the “Next” button.
10. Click on “Finish”

If you get the message box:

“Could not connect to the printer. Access is denied.” it means that you are not authorized to install this printer. Send a message to the Virtual Help Desk with the name of the printer you are trying to install.