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Information Technology
Virtual Help Desk

Feedback

The Information Technology Division is interested in your evaluation of the Virtual Help Desk service. Please take a moment to complete this survey. Your survey will be sent anonymously unless you type your name in any of the "Comments" fields.

1. How do you feel about the level of professionalism and courteousness of the Virtual Help Desk staff member?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable

Comments:

2. How do you feel about the manner in which you were able to track the progress of your service request?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable

Comments:

3. How do you feel about the time period to provide a resolution to your request?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable

Comments:

4. How do you feel about the accuracy of the solution given?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable

Comments:

5. Overall, how do you feel about your most recent experience with the Virtual Help Desk service?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable

Comments:

6. Your department:

7. Please let us know who assisted you (optional):

Anderson, Dave
Bacon, Bill
Baker, Stu
Canavan, Bridget
DiDomenico, Steve
Hunt, Greg
Jacobi, Melissa
Jordan, Brenda
Karpenko, Volodymyr
McCoy, Vince
Strawn, Gary
Trautvetter, Robert