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How Do I ...
* Change the format of a journal I subscribe to -- Send an email to ERaCA.
* Find out if online access is available for a new journal I want -- Send an email to ERaCA.
* Find out if we subscribe to a title, or have access to it via a database -- Send an email to Sue Oldenburg.
* Find out the status of an order for an online resource -- Send an email to Sue Oldenburg.
* Find out what perpetual access rights there are for a new journal I want -- Send an email to ERaCA.
* Find out the years of access we have to a journal -- Send an email to Yuelei Liu.
* Place an order -- Send an email to ERaCA with information on fund, location, format, start dates (especially if backfiles are requested), and any special discounts already arranged with a sales representative with that person's contact information. You are encouraged to print out the order form and submit it to John Blosser with any title and publisher information.
* Report a problem accessing an online resource from off campus -- Send an email to Tim Hagan and report as many of the details with exact wording of error messages as possible.
* Report a problem with an online resource -- Send an email to Tim Hagan and report as many of the details with exact wording of error messages as possible.
* Report an EZProxy problem -- Send an email to Tim Hagan and report as many of the details with exact wording of error messages as possible.
* Request an analysis of my subject area -- Send an email to Lucy Lyons outlining the purpose and scope of the analysis to start the analysis interview.
* Request usage statistics for online resources -- You may check the usage statistics site to see if the data has already been retrieved and stored, or send an email to Sue Oldenburg.
* Set up a trial for an online journal or database -- Send an email to ERaCA.
Electronic Resources and Collection Analysis Department
Northwestern University Library
1970 Campus Drive
Evanston, IL 60208
jblosser@northwestern.edu
phone
(847) 491-2933, fax (847) 491-4345
